What OTAs and chauffeur networks require before they list you

What do platforms check before they list a chauffeur company?

Three things, in every case that publishes its rules: that the company exists and is registered, that it is licensed to carry passengers for hire where it operates, and that it is insured for what it sells. The order in which they ask differs, and so does how strictly they check, but a company that has the three documents ready in one folder gets through every review in days rather than weeks. This guide collects what the main platforms say on their own pages, read in October and November 2026, so you can prepare once.

What does Viator require?

Viator takes companies and individual hosts, verifies the identity behind the account before the first product, and requires that you operate legally in your destination with the licences and insurance the trip needs. Its supplier agreement that took effect on 1 August 2026 is read by operator guides as making public liability insurance a condition for every supplier, with minimum levels set by risk and destination; check the wording in your own Supplier Management Center, because the agreement is accepted by continuing to use the platform. Each product carries a one-time review fee of 29 US dollars. The Viator guide covers the rest.

What does GetYourGuide require?

A business licence and business liability insurance, even from an individual supplier, plus a company registration number, tax ID and bank details before payouts start. Every listing is reviewed by its team, and plain transfers from A to B are on its restricted list, so the product has to be an experience. The GetYourGuide guide covers what qualifies.

What does Blacklane require?

Blacklane partners only with insured, pre-existing chauffeur companies, never individual drivers. For the company it names business registration, commercial insurance and the operating permit for chauffeur services where the country issues one; for the first chauffeur a driving licence, a chauffeur licence where one exists, a portrait photo and a criminal background check where local rules require it, plus the city's minimum age of 21 to 25, a year of professional experience and conversational English; for the first vehicle registration, liability insurance, recent photos showing the whole car and its plate, and maintenance records. The vehicle list is set per city. The Blacklane guide covers the process.

What do transfer platforms require?

The platforms that publish their rules ask for licences, and Kiwitaxi and Mozio for insurance as well: Kiwitaxi wants a transfer licence for every vehicle and sets vehicle age limits of seven years for standard classes and five for premium and business; Transferz asks for "a professional, licensed transfer fleet"; Mozio wants drivers who are "fully licensed and have public liability insurance", its tracking on every ride, and companies rather than individuals. The transfer platforms guide sets out all eight.

Which documents should be in the folder?

• Company registration certificate and tax registration, in the name that appears on every listing and your website.
• The operator or dispatch licence where your country issues one, and the private hire or chauffeur licence for each vehicle and each driver.
• Public liability insurance with the certificate showing the limit, and the motor policy for each vehicle showing hire and reward cover.
• Vehicle registration documents, recent photos of each car inside and out, and the service records.
• For each driver: licence, chauffeur licence, a portrait photo and, where required, the background check.
• Bank details and, for the EU, the VAT number, because payouts wait for them.

Keep the scans dated and the insurance renewal in the calendar, because a lapsed certificate is the usual reason a live listing is paused. The folder is the same one the suspended Google profile guide tells you to keep, and the same one hotels and agents ask for before the first booking, as the partner pack guide explains.

What do the platforms expect after you are listed?

Confirmation within hours, a driver with a name board at arrivals, the ride closed in the app, and a cancellation rate close to zero. Most of them measure all four and rank or pause listings on them, which the no-show policy guide and the speed to lead guide cover from your side of the counter.