Enquiry handling for chauffeur companies
Enquiries and bookings: every enquiry followed through to a booking
Marketing only pays when enquiries are answered fast and nothing gets lost. We set up 4fleet, our own system for chauffeur companies, or improve the one you already use if it works.
Shannon Airport → Galway
Gmail
Google Maps
Where enquiries get lost
Most bookings are lost after the enquiry arrives
The ads and the website did their job, and then the enquiry sits in an inbox. One Friday evening enquiry, two ways it can go.
The first reply waits until someone is free
Every enquiry lands in one list with the route, date and passengers, so a quote can go out within minutes.Quotes are typed by hand, one email at a time
Prices for each service and vehicle are set once, and the customer accepts the quote online.Confirmations and reminders are sent by hand
Confirmations, reminders, payment confirmations and review requests go out automatically.Drivers get the job by phone or message
The driver sees the pickup, the passengers and the instructions in the 4fleet app.Inside 4fleet
One system from the first message to the car at arrivals
4fleet is our own software for chauffeur and transfer companies. The office, the drivers and the customer all work from the same booking.
From enquiry to arrivals
The same path for every booking
Each step happens in 4fleet, so the next person always knows where a booking stands, whether that is the office, the driver or the customer.
- Enquiry arrives
- Quote sent
- Accepted online
- Driver and vehicle assigned
- Confirmation and reminder
- Review request
Nothing waits until morning
Quotes and confirmations go out from 4fleet while you drive. You answer the special requests and the changes, the system answers the rest.
If you already have a system
Keep your system if it works
We look at how enquiries are handled today before anything changes. 4fleet is an option, never a condition.
- A review firstWe follow a real enquiry through your current system and mailbox, and if it works, you keep it.
- Moving is optionalWhen 4fleet would save time, we show you where, and the decision is yours.
- The import is agreed firstCustomers and bookings are moved in as agreed and checked against the source before go-live.
How it runs
4fleet runs next to what you use now
Run 4fleet next to your current system, with online quotes and the driver app
Track the time to first reply and the share of enquiries won
Export your customers and bookings
Answer special requests and changes
Decide whether to move over
Keep 4fleet on better terms or take your data
Confirmations, reminders, payment notes and review requests that send themselves
Both figures in the monthly report
No lock-in
Who does what
Enquiries, customers and bookings belong to your company
Yours
- Your customers and bookingsBefore go-live, every day, and if we part ways.
- Special requests and changesThe answers only you can give.
- The decision to move4fleet is an option, never a condition.
Never
- Lock-inYour customers and bookings can be exported whenever you ask.
- New features without a scope and a priceAnything 4fleet does not do yet is scoped and priced separately before work starts.
- Moving your whole history by defaultIntegrations and history beyond the agreed import are a separate decision.
Guides on enquiries
Replies, quotes, follow-ups and booking software
CalculatorWhat is a won enquiry worth?Revenue from winning a larger share
WhatsApp for chauffeur bookings: app or platform, and how to run itHow a chauffeur company runs bookings on WhatsApp: app or platform, Meta’s per-message pricing since October 2026, and what you may send.Read the guide ›
Missed call text back: what a chauffeur company should do about missed callsHow missed call text back works for a chauffeur company: what you need to set it up, what the text should say, when to avoid it, the rules and what to measure.Read the guide ›
Speed to lead for chauffeur companies: how fast to answer an enquiryWhat speed to lead means for a chauffeur company, what the research behind the five-minute rule measured and how to track your own first reply time.Read the guide ›
How to follow up a chauffeur quoteWhen and how a chauffeur company should follow up a quote, which channel to use, how to make accepting easy and how to learn from lost quotes.Read the guide ›
Limo booking software: what a chauffeur company needs from itWhat limo booking software must do, what it costs in 2026, what to ask before you switch and how to move without losing bookings, from the makers of 4fleet.Read the guide ›
All guides on Enquiries and bookings ›Stop losing enquiries ›
Questions
4fleet, your current system and who answers
Can we keep our current booking system?
Yes, if it works: we review it first, and 4fleet only comes in when it would clearly save time or stop enquiries getting lost.
What happens to our data if we part ways?
You keep 4fleet on better terms or export your customers and bookings. The data belongs to your company either way.
Who trains our team?
We train the people who answer enquiries and plan the day, and one person on your side runs a test enquiry with us before go-live.
Can we buy 4fleet on its own?
Yes, 4fleet is sold on its own at 4fleet.io. With Whispr it comes with the department, and we set it up, train your team and connect it to the marketing. The one company per country rule covers our marketing department, so a competitor can buy the software but not the team running your marketing.
One chauffeur company in each country
Is your country still open?
Ireland is already taken, so check yours and apply in a few minutes.