Most unanswered quotes are not refusals; the traveller decided nothing and booked whoever wrote next. Follow up once: the same day for trips in the next few days, after a day or two otherwise, or before the price expires. Repeat the route, date, vehicle, price, what is included and how to accept, on the channel the enquiry came on. Let the customer accept online; at Irish Transfer 73 percent of new bookings between 7 June and 31 August 2026 came from a quote accepted online. Mark every quote won, lost or no answer, with the reason.
Why do quotes go quiet?
Travellers compare prices, wait for someone else to agree the plan, lose the email under twenty others or simply forget. Very few decide against you; most decide nothing, and then book whoever they hear from next. A quote that nobody follows up leaves the booking to that company. Irish Transfer won 24 percent of its enquiries in August 2026, which means three in four quotes went somewhere else or nowhere, and the follow-up is the cheapest place to move that number.
When should you follow up a chauffeur quote?
- The same day, if the trip is in the next few days.
- Once, after a day or two, for trips further away.
- Before the date your price is valid until, if the quote has one, because the deadline is a reason to write that is not nagging.
One follow-up is usually enough. A second one only makes sense when the traveller has asked a question or the date is close. Three is a pattern travellers remember for the wrong reason.
What should the follow-up say?
Keep it to what the traveller needs to decide: the route, date and vehicle, the price and what it includes, how to accept, and how long the price holds. One question helps, namely whether anything is missing for them to decide. If you have something new to add, such as a driver's name or confirmation that the flight time works, lead with that, because it gives the message a reason to exist.
We do not publish the messages we write for a client. These are the parts each one covers, so you can write your own in your company's voice.
Which channel should the follow-up use?
The one the enquiry came on. A traveller who wrote on WhatsApp reads WhatsApp; one who filled in a form reads email, and a phone call to a form enquiry can feel like pressure. For an OTA enquiry the platform's own messaging is the only channel allowed, and the platforms watch reply times there too.
How do you make accepting the quote easy?
A quote the customer can accept online, with a deposit or full payment by card, saves a round of messages for both of you and turns a midnight decision into a booking before the competitor opens in the morning. At Irish Transfer, 73 percent of new bookings between 7 June and 31 August 2026 came from a quote accepted online. If your system cannot do that, the follow-up message should at least contain a reply-to-accept line and the payment details, so acceptance is one action rather than three.
How do you close every quote with a yes or a no?
Mark each quote as won, lost or no answer, with the reason when you know it: price, date, vehicle, booked elsewhere or no reply. After a month the reasons show what to change, and they are almost never what the owner expected; "no reply" usually outnumbers "price" several times over, which points at speed and follow-up rather than at the rate card. The speed to lead guide covers the first reply, the enquiry to booking guide the whole chain, and the lost enquiries calculator what a larger share of won enquiries is worth to you over a year.
Questions owners ask
How soon should you follow up a chauffeur quote?
The same day if the trip is in the next few days, once after a day or two for trips further away, or just before the price expires if the quote has a validity date.
How many times should you follow up a quote?
Once is usually enough. A second message only makes sense when the traveller asked a question or the date is close.
What should a quote follow-up say?
The route, date and vehicle, the price and what it includes, how to accept and how long the price holds, plus one question: is anything missing for them to decide?
Which channel should a follow-up use?
The one the enquiry came on. WhatsApp enquiries get WhatsApp, form enquiries get email, and OTA enquiries stay inside the platform’s messaging.
Why record the reason a quote was lost?
After a month the reasons show what to change. "No reply" usually outnumbers "price" several times over, which points at speed and follow-up rather than the rate card.
