First reply time
- What it tells you
- How long a traveller waits for a price
- At Irish Transfer
- 19.5 min median, August 2026
Lost enquiries at chauffeur companies
Turn more chauffeur enquiries into bookings
Enquiries slip away in slow first replies, missed calls, quotes nobody follows up and details spread across phone, email and WhatsApp. Each of those can be measured and fixed, and Irish Transfer measured them with 4fleet.
19.5 min
median first reply to an enquiry at Irish Transfer, August 2026
73%of new bookings came from a quote accepted online
24%of enquiries won in August 2026
Irish Transfer · 4fleet production data · August 2026 · 7 June to 31 August 2026
Where enquiries get lost
Four places a booking slips away
Before the first reply
A slow first reply
A traveller who asks several companies for a price compares the answers that arrive first.
Before there is an enquiry
Calls nobody picks up
A call missed during a drive or after hours leaves no enquiry behind unless someone rings or texts back.
After the quote
Quotes nobody follows up
A price sent once and never followed up leaves the booking to whoever the traveller hears from next.
Between quote and trip
Details spread across channels
Phone, email, WhatsApp and the website form each hold part of a booking, so pickup times and names go missing between them.
What fixes each one
Match each gap to the fix that closes it
- A slow first replyPrices worked out by hand for every enquiry→Quotes sent from prepared route prices19.5 min median first reply, August 2026
- Calls nobody picks upMissed while driving or after hours→A call or text back with a link to the quote form
- Quotes nobody follows upSent once, then forgotten→A quote the customer accepts onlineOne reminder before it lapses73% of new bookings accepted online
- Details spread across channelsPhone, email, WhatsApp and the form→One record per booking, from enquiry to payment
- Confirmations typed by handEvery booking, reminder and payment link→Messages sent from the booking itself400+ sent automatically
The median first reply at Irish Transfer was 19.5 minutes in August 2026, with quotes going out from 4fleet.
Irish Transfer results measured with 4fleet
Five numbers to watch
What to measure every month
| Measure | What it tells you | At Irish Transfer |
|---|---|---|
| First reply time | How long a traveller waits for a price | 19.5 min median, August 2026 |
| Enquiries won | How many enquiries become bookings | 24% in August 2026 |
| Quotes accepted online | How many bookings close without a call | 73% of new bookings, 7 June to 31 August 2026 |
| Messages sent automatically | How much admin the system takes over | 400+, 7 June to 31 August 2026 |
| Enquiries by source | Which channel brings the bookings | Tracked for every enquiry in 4fleet |
Enquiries won
- What it tells you
- How many enquiries become bookings
- At Irish Transfer
- 24% in August 2026
Quotes accepted online
- What it tells you
- How many bookings close without a call
- At Irish Transfer
- 73% of new bookings, 7 June to 31 August 2026
Messages sent automatically
- What it tells you
- How much admin the system takes over
- At Irish Transfer
- 400+, 7 June to 31 August 2026
Enquiries by source
- What it tells you
- Which channel brings the bookings
- At Irish Transfer
- Tracked for every enquiry in 4fleet
Irish Transfer figures from 4fleet production data, for the periods shown.
What a won enquiry is worth
Revenue from winning a larger share of enquiries
Every enquiry you win is one booking at your average value. Try your own numbers, starting from Irish Transfer’s average booking of €691 in 2026.
The sliders start from Irish Transfer: €691 average booking value in 2026 and 24% of enquiries won in August 2026.
Extra bookings a month6
Extra booking revenue a month€4,146
The same over a year€49,752
enquiries × (share you could win − share you win today) × average booking value
If the second share is lower than the first, the result shows what slower replies cost.
Our fee starts at €2,000 a month, with no setup fee, and the plan behind these numbers is part of the proposal.
ApplyBefore you change anything
Four things to check in your own business
Count where enquiries arrive
Phone, email, WhatsApp, the website form and the marketplaces, for two weeks, so you know which channel to fix first.
Time the first reply
Note when each enquiry came in and when the price went out. The median says more than the fastest reply.
“19.5 minutes in August 2026”Irish Transfer, median first reply
Follow every quote to a yes or a no
A quote with no answer after a day or two needs one more message, and a declined quote tells you what to change.
“73% of new bookings came from a quote accepted online”Irish Transfer, 7 June to 31 August 2026
Decide who answers out of hours
Evenings, weekends and the hours you spend driving are when replies slip most easily, so give each of them an owner.
How we run it
Enquiries and bookings is one of the seven areas we run
We set up quotes, confirmations and reminders in 4fleet, or improve the system you already use if it works, then review reply times and won enquiries with you every month.
- 1Map where enquiries arriveEvery channel, who answers it and how long a reply takes today
- 2Set up quotes and messagesRoute prices, online quotes, confirmations and reminders in 4fleet or your current system
- 3Measure every monthFirst reply time, enquiries won and bookings by source, in one report
Guides on enquiries
Read more before you change anything
WhatsApp for chauffeur bookings: app or platform, and how to run itHow a chauffeur company runs bookings on WhatsApp: app or platform, Meta’s per-message pricing since October 2026, and what you may send.Read the guide ›
Missed call text back: what a chauffeur company should do about missed callsHow missed call text back works for a chauffeur company: what you need to set it up, what the text should say, when to avoid it, the rules and what to measure.Read the guide ›
Speed to lead for chauffeur companies: how fast to answer an enquiryWhat speed to lead means for a chauffeur company, what the research behind the five-minute rule measured and how to track your own first reply time.Read the guide ›
How to follow up a chauffeur quoteWhen and how a chauffeur company should follow up a quote, which channel to use, how to make accepting easy and how to learn from lost quotes.Read the guide ›
Limo booking software: what a chauffeur company needs from itWhat limo booking software must do, what it costs in 2026, what to ask before you switch and how to move without losing bookings, from the makers of 4fleet.Read the guide ›
How a chauffeur company gets repeat customersPractical steps for a chauffeur company to win repeat bookings: customer records, the return trip, follow-up messages, partners and what to count.Read the guide ›
From enquiry to accepted booking: where owner time disappearsThe nine steps from enquiry to booking at a chauffeur company, where the owner’s time is lost, what a system can take over and the five numbers to measure.Read the guide ›
Questions
Before you change how you answer
How fast should a chauffeur company reply to an enquiry?
As fast as you can send a real price. At Irish Transfer the median first reply was 19.5 minutes in August 2026, with quotes sent from 4fleet.
Do we need new booking software?
Not always. Start by timing replies and counting won enquiries for two weeks. If quotes and confirmations take most of the time, a system such as 4fleet takes them over, and if your current system works we improve it instead.
What should we do about missed calls?
Ring or text back as soon as you can with a link to your quote form, and count missed calls as enquiries so they show up in your numbers.
Do you share your quote and follow-up templates?
No. The templates and messages we write stay with the company we write them for, while the process is on this page and in the guides.
Who answers the enquiries?
Your team does, because it knows the fleet and the diary. We set up the quotes, messages and reports and go through the numbers with you every month.
One chauffeur company in each country
Is your country still open?
Ireland is already taken, so check yours and apply in a few minutes.